When you choose a product with customization, a few gentle prompts will appear. You’ll tell us your dog’s name, upload a photo, and share details that help us tell their story. It’s simple, heartfelt, and guided every step of the way.

Yes — for products like personalized covers or custom tributes, you can upload up to five photos during checkout. If you’d like to change or swap any images later, just let us know when we send your preview. We’re happy to make adjustments to ensure everything feels just right.

Yes! Every personalized order comes with a preview. You’ll receive a digital proof and have the option to request up to two loving revisions — because we want it to feel just right.

Yes! We offer international shipping for both physical and digital products. Digital items can be downloaded worldwide with no shipping fee. For physical products, international shipping rates are calculated at checkout based on your location.

For non-customized items, orders typically ship within 3–5 business days.
For customized tributes, you'll receive a digital proof within 48–72 hours. Once approved, we’ll ship your final piece within 3–5 business days.
We take great care to make sure everything feels just right before it heads your way.

Our journals are beautifully designed guided keepsakes that you fill in yourself — perfect for celebrating memories, stories, and everyday moments with your dog.

Our custom tributes are written and designed for you — using your prompts, photos, and memories. They’re deeply personal, professionally crafted, and made to honor your dog’s story in a truly one-of-a-kind way.

Absolutely. Most of our custom tribute products are available in a digital-only format, which you can download and print anywhere in the world. It’s a great option if you're outside the U.S. or simply want something quickly.

We use archival-quality fine art paper for all printed tributes and journals — so they’re made to last for generations.

Framed pieces come ready to hang, with your choice of classic or premium wood frames, matted or unmatted, based on your selection during checkout.

Yes — we include up to two loving revisions with all custom-written products. Whether it’s a small change in tone, wording, or photo placement, we want it to feel just right before it's finalized.

Since many of our products are custom-made, we’ll always send a proof for your approval before anything goes to print.

Because each piece is made just for you, we’re unable to offer refunds on approved custom items.

That said — if something arrives damaged, or if you’re not 100% satisfied, please reach out. We’re committed to making it right and will gladly send a replacement or find a solution that leaves you feeling cared for.

You can email us anytime at paws@whisperedtails.com or you can call us Mon-Fri 9:00 AM - 6:00 PM CST at 469.978.5817 or use the contact form on our site. We do our best to respond to all emails and voicemails within 24 hours — and yes, real humans read every message (Winston supervises).